Frequently Asked Questions Why is my registration not accepted? Can I register for multiple accounts? Can I register more than one bookkeeper at a time? Can I pay online with a Credit Card? Can I track a package? Where does the Purchase Order number show? Can I see how a check was applied? Why hasn't my payment been applied to the invoices on my account? How can I get invoices automatically e-mailed directly to me?

Why is my registration not accepted?

a) You do not have an established account with Pepper
b) You must be an authorized bookkeeper for the account you are attempting to access
c) We may have contacted you for further information and have not yet heard from you.

Can I register for multiple accounts?

Yes. You must register each account separately

Can I register more than one bookkeeper at a time?

The registration is done on an account, rather than individual (person) basis, so the way to give multiple bookkeepers access to the same account is to share the account number and password with all of your bookkeepers internally within your office. Anyone can access bookkeeper services provided they have the correct account number / password combination, so only share this information with individuals you wish to have access to this information.

Can I pay online with a Credit Card?

Yes! You can now pay open invoices online by Credit Card.

Please note, you cannot select the open Credits. If you would like to apply Credits to your payment, please contact us for assistance:

Phone: 800-345-6296 extension 3600
Email: credit@jwpepper.com
Fax: 610-232-1894

Can I track a package?

Yes. In the Invoice Detail there is a link that will take you to the tracking information for that shipment.

Where does the Purchase Order number show?

The PO# is directly below the Invoice number in the detailed information. You can also sort the invoices by PO#. Click on the Sort By drop down menu on the first page after you sign in.

On your paper invoice, it is to the right of the Order number underneath the Billing Address

Can I see how a check was applied?

This option is not currently available

Contact us for this information:
Phone: 800-345-6296 extension 3600
Email: credit@jwpepper.com
Fax: 610-232-1894

Why hasn't my payment been applied to the invoices on my account?

We may not have received your check. Check with your bank to see if it has cleared. To facilitate quick and accurate check application, when sending payment please include the account number and which specific invoices are to be paid.

How can I get invoices automatically e-mailed directly to me?

We can set up the account with your e-mail address so that you no longer have to wait for teachers or directors to get invoices to you. A copy of the invoice will automatically be e-mailed to you the instant the items are shipped.
Simply register for Bookkeeper Services, and then select the option to sign up for email-billing services.
(Requires prior bookkeeper services registration.)