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FAQs

Information for Music Directors and Teachers:

The Crescendo Rewards program makes it easy to have your supporters contribute rewards to your music program. As people make qualifying purchases with Pepper® and indicate your program should benefit, rewards will accumulate on your organization's account, helping you reduce or eliminate the cost on future purchases. And, there's no cost to participate in the program.

Does my organization qualify for the program? School, church, studio and community music organizations are welcome to participate in the Crescendo Rewards program. Your music program must have an account in good standing with Pepper®. At the time you register for the program, you will need to designate a person authorized to redeem the rewards on behalf of the organization. Note: If you have multiple accounts with Pepper®, consider carefully which account you want to use for the program as rewards are not transferable. Also, if there are multiple teachers or directors in your organization, plan together the best way to set up your account: one or many, so you have a coordinated plan for using your rewards program.

How do I get started?

How can I get the word out?

How much can we earn?

Do all purchases add up rewards?

Who can contribute Crescendo Rewards?

Does the program cost anything?

How does our organization redeem rewards?

What can we buy with Crescendo Rewards?

Do rewards expire?

Can I get a list of names of people who contributed to my organization?

How do I get started?
The first step is to register your organization for the Crescendo Rewards program at jwpepper.com/rewards. Then, get ready to spread the word!

How can I get the word out?
Once you have your Rewards code, it's time to tell your supporters: members of your group, parents, grandparents and alumni -- virtually anyone interested in supporting your music program. Each time they make a qualifying purchase with Pepper®, your organization accumulates rewards! Be sure to highlight the program in your newsletters, emails and concert programs. To help you get started, we have provided some sample announcements you can use to get your rewards program rolling: Letter     Program Ad    

How much can we earn?
There's no limit to the rewards your organization can accumulate. An amount equal to 5% of qualifying purchase will be contributed to your rewards account. The more people that participate, the quicker rewards add up. Rewards do expire after three years, so plan to redeem your rewards regularly.

Do all purchases add up rewards?
Not every purchase adds to the rewards account, but many do. Over a hundred thousand items available for sale at Pepper® are included in the program. Items included carry the symbol on our website.

Who can contribute Crescendo Rewards?
Any individual purchasing select items using a credit card may contribute rewards to their favorite music organization. They will need to be registered with Pepper®, as will the recipient organization. They must identify the recipient music program when their order is placed. Organizations cannot contribute Crescendo Rewards.

Does the program cost anything?
There is no cost to either the contributor or the recipient organization to take part in the program. The rewards accumulate and are redeemed as part of normal purchasing activity with Pepper®.

How does our organization redeem rewards?
Individuals authorized to redeem rewards for the organization must place the order online through the rewards catalog at jwpepper.com/rewards. Only items being redeemed for rewards can be placed on the order and the organization must indicate it is redeeming rewards at the time the order is placed. You may use some or all of the rewards available on your account. Crescendo Rewards cannot be applied to existing orders, be redeemed for cash, or be transferred to other accounts. You are responsible for all taxes, shipping and handling charges, which are calculated at the full price of the order.

What can we buy with Crescendo Rewards?
Crescendo Rewards can be used to lower or eliminate the cost of thousands of items organizations use every day, like folders, music stands, software, recordings, videos, posters, bulletin board materials, books and more! There are simply too many to list here, so follow this link to see what's available: Crescendo Rewards Catalog. or look for the symbol on redeemable items.

Do rewards expire?
Crescendo Rewards expire three years from the date they are contributed. There is no limit to how much an organization can accumulate, and authorized members of the organization can check the balance online at any time. Should the program be concluded for any reason, a termination notice will appear on our web site at least 30 days prior to the program expiration so rewards can be redeemed by the specified date.
Note: Redeemed items are returnable, however rewards are not automatically restored. Contact our customer service representatives for product exchange assistance.

Can I get a list of names of people who contributed to my organization?
No, participation is confidential. Pepper® does not provide this information.

*Additional Notices: Items cannot be redeemed for in-store purchases at Pepper®'s Bismarck, Murray and Indianapolis locations.
See Terms and Conditions.

 

Information for Supporters

The Crescendo Rewards program makes it easy for you to support your favorite music organization! Your qualified purchases at Pepper® accumulate rewards on the organization's account, which can be used by the organization to pay for thousands of much-needed music items.

How does it work?

How do I know if my favorite organization participates?

Do all purchases add up rewards?

Can anyone contribute Crescendo Rewards?

What does it cost me to join the program?

Do rewards expire?

When will the organization be able to use my Crescendo Rewards?

Can I contribute when I buy a gift card?

How does it work?
Tell us which organization you want to receive rewards when you place your order. When you use a credit card to buy select music, a reward equal to 5% of your qualified purchase will be added to the organization's account. The organization can then use those rewards lower or eliminate the cost of thousands of items organizations use every day, like folders, music stands, software, recordings, videos, posters, bulletin board materials, books and more!

How do I know if my favorite organization participates?
Use our Rewards Search to see if your favorite organization is currently registered for the program. If not, ask the director of the organization to visit jwpepper.com/rewards to learn more about the program.

Do all purchases add up rewards?
Not every purchase adds to the rewards account, but many products do. Over a hundred thousand items available at Pepper® are included in the program. Qualified items carry the symbol on our website.

Can anyone contribute Crescendo Rewards?
Any individual buying select items for personal use, and paying with a credit card may contribute rewards to their favorite music organization. You must identify the music program you want to receive Crescendo Rewards when you place your order. You may only contribute to one organization per order. The program is designed for individuals to contribute. Organizations cannot contribute Crescendo Rewards.

What does it cost me to join the program?
Nothing! Simply by giving the organization's code when you place your order, your designated organization will benefit and receive rewards equal to 5% of select items purchased. It's truly an easy way to support music programs.

Do rewards expire?
Crescendo Rewards expire three years from the date they are contributed. There is no limit to how much an organization can accumulate.

When will the organization be able to use my Crescendo Rewards?
The organization can access Crescendo Rewards that you contribute after your order is processed.

Can I contribute when I buy a gift card?
Purchase of a gift card does not contribute rewards; however, purchases paid with a gift card can accumulate rewards, if all other program requirements are met.

See Terms and Conditions.