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Frequently Asked Questions

Why wasn't my registration accepted?
Can I register for multiple accounts?
Can more than one bookkeeper be registered on the account?
I am replacing the former bookkeeper. How do I register for this same account number ?
Can I pay online with a Credit Card?
Can I track a package?
Where does the Purchase Order number appear?
Why hasn't my payment been applied to the invoices on my account?
Can I receive invoices by email?

Why wasn't my registration accepted?

a) An invalid account number was entered on the registration form.
b) You must be an authorized bookkeeper to register for the account.
c) We may have contacted you for further information but have not yet received a response to our inquiry.

Can I register for multiple accounts?

Yes. However, each account number must be registered separately.

Can more than one bookkeeper be registered on the account?

The registration is done on an account, rather than individual (person) basis. The acount number and password can be shared with your organization's authorized bookkeepers. Only share the logon information with the individuals you wish to have access to this account.

I am replacing a former bookkeeper. How do I register as the bookkeeper for this same account number?

Please type the account number in the field under REGISTER TODAY* and submit. Next, complete the form with the new information and submit the form. You will be notified by email when your registration is complete. Please allow up to 1 business day for authorization of your registration.

Can I pay online with a Credit Card?

Yes! Any open invoice can be paid online with a credit card.

A credit card payment requires the billing address of the credit card entered in the address lines of the credit card payment form.

Please note credit dollars cannot be selected online for payment. If you want to use credit dollars for a payment, please contact our credit department for assistance with this payment issue.

Phone: 800-345-6296 extension 3600
Email: credit@jwpepper.com
Fax: 610-232-1894

Can I track a package?

Yes. A tracking link is provided for each invoice in the Invoice Detail information.

Where does the Purchase Order number appear?

The Purchase Order number is directly below the invoice number in the Invoice Detail information of the invoice. Invoices can be sorted by Pruchase Order number. Click on the Sort By drop down menu located above the Invoice Detail information page.

On your paper invoice, it appears in the upper right corner beneath the account number.

Why hasn't my payment been applied to the invoices on my account?

We may not have received your check. Check with your bank to see if it has cleared. To facilitate quick and accurate check application, when sending payment please include the account number and invoices to be paid.

Payment by electronic check is not automatic. Processing a payment can take 3-5 business days.

Can I receive invoices by email?

Your email address can be added to the account number to receive invoices and credit memos the instant they post to the account. A pdf file of the invoice and/or credit memo will be emailed to you.

Please contact us for this email service:

Phone: 800-345-6296 extension 3600
Email: credit@jwpepper.com
Fax: 610-232-1894