Stores 1-800-345-6296
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Returns

Problem with your order?

If there is a problem with your order, or you need to make an exchange, we'd like to speak with you to ensure a satisfactory resolution.

Please call us at 1-800-345-6296 or email satisfaction@jwpepper.com

Ready to make a return?

~ Always include an invoice from your order (Need a copy? Use our Invoice Reprint option.)
~ Always return a package via a traceable method. We are not able to credit returns that aren't received by our warehouse.
~ You are responsible for return postage on returns.
~ Your credit will be made available to you once we have received and processed your return.
~ No authorization is required for your return, but including information ensures an accurate and speedy credit of your return.
~ You may return multiple orders in one box.
~ You will receive a separate credit per invoice. Returns for items paid by credit card will be credited to that card.
Step 1 Choose the best option for you:
I have the original package
  1. Use the enclosed return label.
  2. Enclose a copy of the invoice.
or
Login to Create a Returns Request
  1. Login below to access your account history.
  2. Select your order(s) and enter the return quantity for each item.
  3. Submit your request and receive return documents via email.
  4. Enclose the return documents provided and use return label.
Login
or
Complete a Returns Request Form
  1. Print the form and include it in your package.
  2. or
  3. Submit the form to receive an email containing the official return documents and label.
create returns request
Step 2
Return via a traceable method to:
East Coast Distribution Center Georgia Distribution
9053 Riverside Parkway
Lithia Springs, GA 30122-3838
West Coast Distribution Center Salt Lake City Distribution
1743 South 5500 West
Salt Lake City, UT 84104