Contact Us

Need help? We're here.

Customer service is at the heart of everything we do. We strive to help you find the music you need and deliver it fast. We're serious about service. How serious? We answer over a quarter of a million calls a year in five seconds or less and are here five days a week. When you need help, we're here.

HOURS

Monday - Friday 9:00am - 6:00pm ET

Contact Center Holidays:

Labor Day 2022: Mon. Sept. 5-closed all day
Thanksgiving 2022: Thu. Nov. 24-closed all day
Black Friday 2022: Fri. Nov. 25-WFH-close at 5pm ET
Christmas 2022: Mon Dec. 26-closed all day
New Year's 2023: Fri Dec. 30-closed all day
Good Friday 2023: Fri. Apr. 7-close at 5pm ET
Memorial Day 2023: Mon. May 29-closed all day
Independence Day 2023: Tues. Jul. 4-closed all day

PHONE

1-800-345-6296

FAX

1-800-260-1482

EMAIL

General Mailbox:
Order Inquiries:
Billing Questions:

Send Payments To:

J.W. Pepper & Son, Inc. PO Box 786212
Philadelphia, PA 19178-6212

Returns Address:

East Coast Distribution Center Georgia Distribution
9053 Riverside Parkway
Lithia Springs, GA 30122-3838

West Coast Distribution Center Salt Lake City Distribution
1743 South 5500 West
Salt Lake City, UT 84104

Headquarters:

J.W. Pepper & Son, Inc. 191 Sheree Blvd
Exton, PA 19341
Phone (610) 648-0500