Need Help? We're Here.
Customer service is at the heart of everything we do. We strive to help you find the music you need and deliver it fast. We're serious about service. How serious? We answer over a quarter of a million calls a year in five seconds or less and are here six days a week. When you need help, we're here.
CALL 1-800-345-6296 Monday - Friday 8:00am - 8:30pm ET | Saturday 9:00am - 7:00pm ET
TESTIMONIALS"I am so glad that I can talk to a real person right away when I call. That's real service."
"Kudos to you - all the employees, who clearly care about doing the very best job possible. It is, as always, a pleasure doing business with you."
Laguna Beach, CA
"JW Pepper is a class act and is much appreciated by all band directors, including myself, from around the country."
Moreno Valley, CA
"Thank you for your excellent customer service. J.W. Pepper is a wonderful company and always a pleasure to deal with!"
Community Band Treasurer
"Your service is absolutely brilliant. It's a pleasure to deal with you."
"You guys have the BEST customer service of any store where I have ever shopped!!!"
Rye Brook, NY