Contact Us

Need help? We're here.

Customer service is at the heart of everything we do. We strive to help you find the music you need and deliver it fast. We're serious about service. How serious? We answer over a quarter of a million calls a year in five seconds or less and are here five days a week. When you need help, we're here.


Monday - Friday 9:00am - 6:00pm ET

Contact Center Holidays:

Good Friday 2021: Fri. April 2 - close at 5 ET
Memorial Day 2021: Mon. May 31 - closed all day
Independence Day 2021: Mon. July 5 - closed all day





Send Payments To:

J.W. Pepper & Son, Inc. PO Box 786212
Philadelphia, PA 19178-6212

Returns Address:

East Coast Distribution Center Georgia Distribution
9053 Riverside Parkway
Lithia Springs, GA 30122-3838
West Coast Distribution Center Salt Lake City Distribution
1743 South 5500 West
Salt Lake City, UT 84104


J.W. Pepper & Son, Inc. 191 Sheree Blvd
Exton, PA 19341
Phone (610) 648-0500