Need help? We're here.
Customer service is at the heart of everything we do. We strive to help you find the music you need and deliver it fast. We're serious about service. How serious? We answer over a quarter of a million calls a year in five seconds or less and are here five days a week. When you need help, we're here.
CUSTOMER SERVICE HOURS
Monday - Friday 9:00am - 6:00pm ET
We offer four ways to pay your account balance:
Pay by Credit Card
Log into your account on jwpepper.com and select "Make a Payment" from your account menu. Then, select "credit card payment" and enter your card details.
Pay by Check
Make your check out to J.W. Pepper and provide your account number and invoice numbers you are paying. Mail checks (in USD) to:
P.O. Box 786212
Philadelphia, PA 19178-6212
Pay by ACH/Wire
Send ACH or wire payment to the address below. Please send ACH or wire payments in Corporate Trade Exchange (CTX/ACH) format and provide your account number and invoice numbers you are paying.
Wells Fargo Bank, N.A.
420 Montgomery Street, San Francisco, CA 94104
Account #: 4088258934
Routing #: 121000248
SWIFT Code (wire only): WFBIUS6S
Pay by Electronic Check
Log into your account on jwpepper.com and select "Make a Payment" from your account menu. Then, select "Pay by Electronic Check" and enter your bank account details.
9053 Riverside Parkway
Lithia Springs, GA 30122-3838
1743 South 5500 West
Salt Lake City, UT 84104
Exton, PA 19341
Phone (610) 648-0500