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Returns

Problem with your order?

If there is a problem with your order, or you need to make an exchange, we'd like to speak with you to ensure a satisfactory resolution.

Please call us at 1-800-345-6296 or email satisfaction@jwpepper.com

Ready to make a return?

~ Always include an invoice from your order (Need a copy? Use our Invoice Reprint option.)
~ Always return a package via a traceable method. We are not able to credit returns that aren't received by our warehouse.
~ You are responsible for return postage on returns.
~ Your credit will be made available to you once we have received and processed your return.
~ No authorization is required for your return, but including information ensures an accurate and speedy credit of your return.
~ You may return multiple orders in one box.
~ You will receive a separate credit per invoice. Returns for items paid by credit card will be credited to that card.
Step 1

For your convenience we've enclosed a return label in the original package.
Use the provided label or use the return address found below.

Step 2

Enclose a copy of the invoice.
Need an invoice? Click Here

Step 3

Return package to the closest distribution center:

East Coast Distribution Center Georgia Distribution
9053 Riverside Parkway
Lithia Springs, GA 30122-3838
West Coast Distribution Center Salt Lake City Distribution
1743 South 5500 West
Salt Lake City, UT 84104