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Shipping

Our goal is to ship in-stock items the same day. We have over 150,000 products in stock, from over 1,000 publishers – so you have your music when you need it. Orders for in-stock items received by our warehouse by 5 pm will ship the same day (Monday-Friday). Out-of-stock items are ordered from the supplier and ship from our warehouse as soon as they arrive, normally within 10-15 business days.

Handling Charge

A $1 handling is charged to every order. All orders are charged the $1 handling charge only once, regardless of how many shipments are required to complete your order. If preparing a purchase order, please add $1 handling to the amounts shown below.

Budget Shipping

Budget shipping is perfect for smaller, non-urgent orders. Most orders arrive in 3-6 business days. Shipment tracking is available only as far as your local post office. Orders may be sent to a P.O. Box.

Order Total
Continental US Ground Service
AK & HI Priority Mail
Canada Priority Mail
International
Oversized Items
0-$24.99
$2.99
$2.99
Not available
Not available
Not available

Standard Delivery

Standard delivery is our most popular option for music orders. Most orders arrive in 1-5 business days. Shipment tracking is available to your door when shipped via FedEx and UPS. At our discretion, your order may ship via: FedEx, FedEx Home Delivery, UPS or USPS.

Order Total
Continental US
Ground Service
AK & HI
Priority Mail
Canada
Priority Mail
International
Oversized Items
0-$9.99
$4.99
$4.99
$8.99
See below
See below
$10.00-$24.99
$6.99
$6.99
$10.99
See below
See below
$25.00-$49.99
$7.99
$7.99
$13.99
See below
See below
$50.00-$99.99
$9.99
$9.99
$17.99
See below
See below
$100.00-$249.99
$13.99
$13.99
$28.99
See below
See below
$250.00-$499.99
$18.99
$18.99
$39.99
See below
See below
$500.00-$999.99
$25.99
$25.99
$55.99
See below
See below
$1000.00+
$36.99
$36.99
$76.99
See below
See below

Express Delivery

Next Day and 2nd Day Air are guaranteed to be delivered in 1 or 2 business days, respectively, from the time they ship from our warehouse. Street address required (no P.O. Box delivery). We attempt to ship all express orders the same day the order is received, although shipping carrier pick-up schedules determine the processing cut-off time. Shipment tracking is available to your door. To confirm stock availability and shipment options for time-critical orders, it it best to order via our customer service line: 1-800-345-6296, Monday-Friday, 8:00am-8:30pm ET and Saturday 9:00am-7pm ET.

Order Total
Continental US
2nd Day Air
Continental US
Next Day Air
AK & HI
2nd Day Air
AK & HI Next Day Air
Oversized Items
0-$9.99
$12.99
$25.99
$15.99
$34.99
See below
$10.00-$24.99
$15.99
$27.99
$17.99
$38.99
See below
$25.00-$49.99
$17.99
$32.99
$20.99
$41.99
See below
$50.00-$99.99
$19.99
$34.99
$24.99
$46.99
See below
$100.00 +
Contact Us
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International Delivery

International shipping charges are determined by weight and region at the time you place your order. You will be charged shipping only once, for the entire order, regardless of the number of shipments it takes to complete your order. Although Pepper charges you only once, local customs may charge per shipment. Pepper does not control customs charges or policies. Express delivery options vary and are available upon request.

Oversized Items

Actual delivery rates apply to items where weight, size, or dimensions require special delivery. Oversized items do not qualify for posted shipping rates. A customer service representative will confirm shipping costs when it exceeds the norm for most music purchases. To confirm shipping charges for oversized items, contact customer service at 1-800-345-6296 or satisfaction@jwpepper.com. Oversized items include, but are not limited to: carpets, furniture, Wenger and Pageantry Innovations products, music stand carts, carrier carts, piano transporters, piano benches, risers, acoustic shells, and large drum heads.