Our goal is to ship in-stock items the same day. We have over 150,000 products in stock, from over 1,000 publishers – so you have your music when you need it.
Standard delivery is our most popular option for deliveries within the US. All Canadian packages will ship via Priority Mail, which is traceable. See the bottom of this page for other international shipping information.
US Orders under $50: For US orders under $50, you may choose between FedEx (traceable) and First-Class Mail (not traceable) delivery. Note that First-Class Mail has recently increased days for delivery to a significant portion of the US and typically requires more days to deliver than FedEx.
US Orders over $50: Most US orders over $50 will ship via a traceable method so you can follow your order to its destination.
|Order Total  ||First Class Mail(US Only-Non Traceable)||FedEx(US Only-Traceable)||Best Way Ground(US Only)||Canada Priority Mail  |
Next Day and 2nd Day Air are guaranteed to be delivered in 1 or 2 business days, respectively, once they ship from our warehouse. You must provide a street address for express delivery. Express shipment tracking is available to your door. If you need to confirm stock availability and shipment options for time-critical orders, please contact us at 1-800-345-6296, Monday-Friday, 9:00 am-6:00 pm ET.Please note:
- Express packages will only arrive on business days, not Saturday, Sunday, or delivery company holidays.
- Express shipments cannot be sent to a PO Box address.
- We attempt to ship all express orders the same day the order is received, although shipping carrier pick-up schedules determine the cut-off time.
|Order Total||Continental US 2nd Day Air||Continental US Next Day Air||AK & HI 2nd Day Air||AK & HI Next Day Air|
|$100.00 +||Contact Us||Contact Us||Contact Us||Contact Us|
International shipping charges outside of Canada and the US are determined by weight and region when you place your order. You will be charged shipping only once per order, regardless of the number of shipments required to complete your order, Express delivery options vary and are available upon request.Please note:
- Although Pepper charges shipping only once per order, local customs may charge per shipment. Pepper does not control customs charges or policies.
- You may place a message with your order at checkout should you wish to have your order shipped complete in one shipment to avoid multiple customs charges.
Actual delivery rates apply to items where weight, size, or dimensions require special delivery. Therefore, oversized items do not qualify for posted shipping rates. However, a customer service representative will confirm shipping costs when it exceeds the norm for most music purchases. To confirm shipping charges for oversized items, contact customer service at 1-800-345-6296 or by email at [email protected]. Oversized items include but are not limited to carpets, furniture, Wenger and Pageantry Innovations products, music stand carts, carrier carts, piano transporters, piano benches, risers, acoustic shells, and large drumheads.