Stores 1-800-345-6296

Technical Support

 

Need help? We're here.

CALL 1-800-345-6296
Monday - Friday 8:00am - 8:15pm ET | Saturday 9:00am - 7:00pm ET
Please have your order number ready when contacting J.W Pepper & Son with a question about e-Print. You can find this under: My Downloads > View/Print > Details.

When printing your e-Print title, remember you will need to change the Quantity box to the number of copies you purchased. The print dialog box will always default to "1 copy" regardless of the number of copies you purchased. For titles with multiple parts, you will have to do this for each part that you print. The part count is available in the detail screen of the item you are printing.

You will be asked "was the print successful?" If the answer is no, you will be able to try again. If the print fails a second and third time, please call the toll free number above for additional assistance. Once you have successfully printed, you will no longer be able to print but you will have access to view the music you purchased by returning to My Account > My Downloads.

If the item you purchased is transposable, you can adjust the transposition while previewing, but will have to transpose again before you print.