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ePrint Help

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My music is printing with blank measures or pages.
Some titles take a little longer than normal to load. When this happens, the music may print with blank pages or missing measures or notes.

When the printer dialog box appears, please make sure the song completely loads in the preview box. If it does not completely load and you print the music, some pages may be blank or have missing measures.

If you are using Google Chrome, be sure to scroll through the print preview to make sure the music loads all the way before you print the music. Please note that when using Google Chrome, the music may take a few extra minutes to load. If you experience this problem repeatedly, consider using one of the other browsers below. If you experience this problem repeatedly, consider using one of the other browsers below.

For all browsers: You may also need to adjust the print margins, headers and footers. Follow the directions below for the browser you are using:


Internet Explorer page setup
If you are using Internet Explorer as your browser, please follow the directions below to adjust your page settings:

  1. In the upper right-hand corner of the toolbar, click the gear icon. Click Print and then Page setup.
  2. Change all the Margins to 0. They will change to their default minimum values.
  3. Uncheck the Enable Shrink-to-Fit box. If these first two steps are not done, your music will print small on the page and be unreadable.
  4. Change all six Headers and Footers values to -Empty-.
  5. Click OK to save your changes.

Once this is done, your music will print on the page correctly.


Safari page setup
If you are using Safari as your browser, please follow the directions below to adjust your page settings:

  1. Advance through the Print menu until you get to the page where you can choose the printer and see a print preview of the page.
  2. Uncheck Print Headers and Footers.

Once this is done, your music will print on the page correctly.


Firefox page setup
If you are using Firefox as your browser, please follow the directions below to adjust your page settings:

  1. In the upper right-hand corner of the toolbar, click the menu icon (three horizontal lines) and click Print.
  2. Click the Page Setup button in the upper-left corner of the print window.
  3. Uncheck the to Shrink to fit Page Width box and be sure the Scale is set to 100%.
  4. Click the Margins & Header/Footer tab and change all the margins to 0. They will change to their default minimum values.
  5. Change all six Headers & Footers values to --blank--.
  6. Click OK to save your changes.

Once this is done, your music will print on the page correctly.


Chrome page setup
If you are using Chrome as your browser, please follow the directions below to adjust your page settings:

  1. Advance through the print menu until you get to the page where you can choose the printer on the right and see a print preview on the right.
  2. At the bottom of the navigation panel on the right, click More Settings.
  3. Change the Margins to Minimum and make sure that the scale is 100.
  4. Uncheck the Headers and footers box.
  5. Check the print preview to the right. If you notice blank pages in between printed pages, change the Margins back to Default.
  6. Click the Print button at the top of the box and proceed to print your music.

Once this is done, your music will print on the page correctly.


Edge page setup
If you are using Edge as your browser, please follow the directions below to adjust your page settings:

  1. In the upper right-hand corner of the toolbar, click the settings icon (three horizontal dots) and click Print .
  2. Change the Margins toNarrow.
  3. Set the Scale toShrink to Fit.
  4. Set the Headers and Footers box to Off.
  5. Click the Printbutton in the lower right-hand corner.

Once this is done, your music will print on the page correctly.


Where are my ePrints?
Please use the following directions to get to your ePrint music.

  1. Log in to www.jwpepper.com.
  2. Hover over My Library and click My Downloads/ePrint to display a list of your ePrint purchases.
  3. Find the title you want and click the View/Print button to display the music.
  4. Click the printer icon on the toolbar above the music to print.
  5. If you ordered multiple copies: When the printer dialog box appears, you must change the Number of Copies to the number you ordered.


Where are the individual Instrumental Parts for my set?
To access the individual parts for instrumental sets, use the Details button in the ePrint preview pane. Please follow the directions below to access these parts.

  1. In My Downloads/ePrint (see above), click on the View/Print button to the left of the title to display the music.
  2. Click the Details button in the upper right-hand corner to display a list of the parts in the set.
  3. Click on each part's name individually to print the quantity purchased.


How do I print on A4 paper?
ePrint music is formatted to print on 8 11 (22 28 cm) paper. To print on A4 paper, select 8 11 (22 28 cm) paper size in Print Page Setup.


Do I have the option to print my music again if it is lost?
Once you have printed a piece of music and clicked that it printed correctly, you are unable to print it again. Even though you purchased it digitally, each printed copy is a purchased copy, just like a traditional copy printed by the publisher. If for some reason you lost a traditional copy, you would need to purchase it again to replace it. The same is true for ePrint.


Can I remove or edit the "Sold To" message at the top of my ePrint?
Removing the header and footer does not remove the Sold To information that prints on the top of the music. This information is the proof that you purchased each copy legally. You cannot change the name that appears on this line. This information is taken from the person who placed the order, not the organization.


What do I do if my ePrint does not print correctly the first time?
You will have three attempts to print your music successfully. If you exceed this number of prints and still do not have a successful print, please contact our technical support team by phone or email and we will be happy to help you troubleshoot the issue and reset the number of print attempts.


Can you just send me a PDF of my ePrint?
The publishers have made the decision on how their music is distributed. They will not allow PDFs because of the ability to buy one and print many. This violates copyright law. We as the retailer distribute the music as they wish.


Why do you require that I purchase five copies of my choral arrangements?
This is an industry standard requirement that has been set by publishers and composers of choral music. The correct number of copies of a piece (one for each singer, accompanist, and director) must be purchased in order to legally perform a piece. Therefore, it has been determined by consensus that a minimum of five copies are necessary for any choral piece of music purchased.


How do I remove the right angle and bull's-eye markings on my music?
The publisher's marks are part of the file and cannot be removed. These marks appear as right angles in the corners and a bull's-eye circle. They are intended so that the pages can be cut to fit traditional octavo-sized sheet music holders.


How do I print my music from my phone or tablet?
At this time, we do not support printing ePrint music from mobile devices - but we're working on it! Currently, you can browse jwpepper.com for titles and purchase them, but you must print them from a desktop or laptop computer.


I ordered single parts, but when I try to print I get an Error -3 message.
This error occurs when you try to print before selecting the specific part(s) you purchased. In the ePrint preview pane, click the Details button under Purchased Parts to display a list of the parts in the set, then click on the name of the part you ordered. Once the music appears in the preview pane, enter the Number of Copies you purchased and click the printer icon to print.


I am not seeing any of my purchased items in My Library.
If your My Downloads/ePrint page is blank or there are no View/Print buttons next to your ePrint items, you will need to upgrade your browser to access your ePrint purchases.

Please check to make sure that you are using the most current version of your preferred internet browser. You will need to download and install this version.